Welcome to Crush OTT
Crush OTT is our new TV app: live TV with a full TV guide, catch up, movies and series in one place, built for your TV remote. It uses the same username and password as your current Crush service.
Crush OTT is a separate app. It does not update or replace the Crush Player app you have now. Install it alongside Crush Player, try it, and keep using whichever you prefer.
Works on: Amazon Fire TV Stick and Fire TV, NVIDIA Shield, Google TV and Android TV boxes and TVs.
Getting started
- Install the app. On Fire TV, open the Downloader app and enter code 9306905, or go to https://sites.crushiptv.shop/app/get. On Shield and other Android TV devices, use the same link.
- Open Crush OTT from your apps. The Crush Player app stays where it is.
- Sign in with the username and password from your welcome email. You don't need to type a server address.
- Let it load your content. The first time, you'll see "Updating your content" with progress for Live TV, Movies, Series and the TV guide. The TV guide can take a minute: choose Continue to start watching while it finishes in the background.
- Pick who's watching if your household has more than one profile.
After the first time, the app opens straight to the Home screen and keeps your channels, movies and guide up to date by itself.
Your remote at a glance
These buttons work the same way throughout the app.
| Button | What it does |
|---|---|
| OK | Open, play or choose |
| Hold OK | Add to or remove from your favourites (on a channel, movie or show). On a series episode: mark it watched or unwatched |
| Back | Go back one step. Hold Back in Live TV or the Guide to jump to the channel that's playing |
| Down (while watching full screen) | Open the options bar: audio, subtitles, history and more |
| Left (while watching live TV) | Open a see-through TV guide over the picture |
| Up / Right or Channel + / – | Next or previous channel |
| Number buttons | Type a channel number to go straight to it |
| Menu | Back to the last channel you watched. In lists: add or remove a favourite |
| Play / Pause | Pause live TV and pick up where you left off |
| Rewind | Start the current show over (on channels with catch up) |
The Home screen
Home comes in two layouts. Switch any time in Settings → General → Home screen layout.
Modern (standard). A menu along the top (Home, Live TV, Guide, Movies, Series, Catch up, My list), with Search, Settings, your profile and the clock on the right. Below it, a large preview shows whatever you have selected, then rows of things to watch:
- Live now: your favourite channels with the show that's on and when it ends. Press OK to tune in. Channels you watch most come first (or most recently, your choice in Settings).
- Continue watching: movies and shows you stopped part way, with a progress bar. Press OK to carry on exactly where you left off.
- Next up: the next episode of shows you're following. When a show you've finished gets new episodes or a new season, it comes back here marked New episode.
- Recently added movies and Recently added series.
Near the end of your subscription, a small amber "days left" reminder appears at the top. Select it to renew.
Legacy. The original layout, with large tiles for Live TV, TV Guide, Catch up, Movies, Series, Favourites, Recents and Settings, and one row of posters you switch between Continue watching, Next up and Recently added.
Press Back on Home to leave the app (it asks first).
Live TV and the TV Guide
Live TV shows your categories on the left and the channels in the chosen category next to them. Moving onto a channel shows what's on now and next. Press OK once to preview it in the small window, and OK again for full screen.
TV Guide is a grid of channels and programmes covering two hours at a time, with the date and time shown under the preview window. Move left and right through the shows, up and down through the channels.
- Change category: press Back or Left at the start of the guide to slide out the category list. Your favourites have their own category.
- Preview: pressing OK on a channel plays it in the preview window; it stays there while you browse.
- Back to the playing channel: hold Back to jump straight to it, even from another category.
- Reminders: press OK on a show that hasn't started and choose Remind me. When it's about to begin, a pop-up offers to switch to it.
- Search the guide: find shows that are on now or coming up.
- Lists loop around: Down on the last channel or category goes back to the first, and Up on the first goes to the last.
Press Back from the category list to return to Home.
What's on now (on the Legacy Home menu) gives one list of everything playing right now on your favourite channels.
Watching full screen
When a channel starts, a banner across the top shows its logo, number and name, plus what's on now and next. Press OK any time to see it again.
Press Down for the options bar along the bottom. Move with Left and Right, and press OK to open an option:
| Option | What it does |
|---|---|
| Audio | Choose the language or sound track. Your choice is remembered for next time |
| Subtitles / CC | Turn subtitles on or off and pick a language |
| Video | Choose a picture quality where the channel offers several |
| Aspect ratio | Fit, fill or stretch the picture |
| Speed | Play movies and episodes faster or slower |
| History | Channels you watched recently; pick one to go back to it (you can clear the list) |
| Start over | Watch the current show from the beginning (channels with catch up) |
| Multi-view | Watch up to four channels at once; each extra screen needs its own line (see Multi-view) |
| Subtitle style | Make subtitles bigger or smaller, with or without a background box |
| Sleep timer | Stop playing after 15 minutes to 2 hours, or at the end of the show |
| Stream info | Picture size, frame rate and sound format |
| Report | Tell us about a problem with this channel or title (see Getting help) |
Keeps going by itself. If a channel freezes or the stream drops, the app reconnects automatically. A small grey box in the bottom-right corner tells you what's happening, for example "Reconnecting…". Rewinding or fast-forwarding never triggers this.
Series play on. At the end of an episode, Up Next counts down to the next one. Press Back to cancel. After the last episode you return to the show's page.
Multi-view
Watch up to four channels at once in a 2 × 2 grid. Each Crush line allows one connection, so screen 1 plays on this device's line and screens 2, 3 and 4 each need a line of their own: the logins of your other devices.
Set up the extra lines (once):
- Go to Settings → General → Multi-view lines.
- Choose Screen 2, Screen 3 or Screen 4.
- Enter the username and password of one of your other devices and choose Check and save. The app checks the line is active before saving it.
To change or remove a line, choose its screen again.
Use multi-view:
- While watching a channel full screen, press Down and choose Multi-view. The channel you're watching fills screen 1.
- Move to an empty screen and press OK. Choose a category (Favourites, Recently watched, All channels or any other category), then the channel.
- Sound comes from the screen with the white frame. Move between screens to switch.
- OK on a playing screen offers Watch full screen, Change channel or Remove. Back closes multi-view.
Good to know:
- A screen without a line of its own says so and can't be used.
- While a line plays in multi-view, it can't be watched on its own device at the same time. If that device is already watching, the screen won't play.
- Each line plays only the channels in its own package.
- Some older devices can't play four channels at once; the screen tells you if so.
Catch up
Catch up lets you watch shows that have already aired on channels that record them.
- Open Catch up from Home.
- Pick a category, then a channel. Only channels with recordings are listed.
- Choose a day, then the show, and press OK.
While it plays, a banner shows the channel, the show, its date and time and its description. Rewind and fast-forward work as they do for a movie. How many days back you can go depends on the channel.
Movies and Series
Pick a category from the list on the left; "All movies" and "All shows" come first. The posters fold out with the rating on each. The top half of the screen shows the selected title's picture, rating, year, genre, cast, director and description.
- Sort: the sort icon by the title orders the list by the order in the playlist, recently added, A to Z or Z to A.
- Search: the magnifying glass searches just movies or just series.
A movie's page has Play (or Resume), Open in external player, Trailer and Add to Favourites.
A show's page lists every season, one row of episodes each, with the episode's own picture where available.
- Play or Resume: the first button plays the episode you're up to.
- Episodes: OK on an episode plays it. If you stopped part way, it asks whether to resume or start over.
- More about an episode: press Menu for its description and an external-player option.
- Mark watched: hold OK on an episode to tick it as watched, or untick it.
- Long titles scroll across the selected card so you can read them in full.
The app remembers where you stopped in every movie and episode, on each profile separately.
Search and voice search
Open Search from Home and start typing; results appear as you type.
Searching from Live TV or Catch up groups the results so they're easy to scan:
- Channels whose name matches
- On now: shows playing right now
- Catch up: past shows you can still watch
- Coming up: shows later today or in the next few days (press OK to set a reminder)
Each group is split by category, shown in a grey band. A gold star marks your favourite channels; hold OK on a result to add or remove it.
Voice search: select the microphone and speak a channel, movie or show. The first time, allow the app to use the microphone. On NVIDIA Shield and Google TV the mic lights up gold while it listens and your words appear in the search box.
Favourites, history and reminders
- Favourites: hold OK (or press Menu) on any channel, movie or show to add it; do it again to remove it. A star shows on your favourites. Find them under My list (Modern Home) or Favourites (Legacy), and as the Favourites category in Live TV and the Guide, in the same order as the channel list.
- Recently watched: the History option while watching, and Recents on the Legacy Home, list what you watched last. You can clear either list.
- Reminders: set from the TV Guide or Search on a show that hasn't started. A pop-up appears when it's about to begin, with an option to switch to it.
Favourites, history and resume points are kept separately for each profile.
Settings, profiles and parental controls
Open Settings from Home. It has six sections:
| Section | What you'll find |
|---|---|
| Account | Your username, connections and expiry date; Sign out |
| Updates and TV guide | How often channels, movies, series and the guide refresh; how many days of guide to keep; Update now |
| Playback | Buffer size, live stream format, sound through your soundbar or receiver, start with the last channel, match the TV's frame rate |
| Players | Use the built-in player or another app you've installed, separately for Live TV, Movies, Series, Guide and Catch up |
| Parental controls | Set a 4-digit PIN; lock adult categories |
| General | Home screen layout, Live now order, start-up options, multi-view lines, profiles, renew your subscription, report a problem, clear cache, clear history or favourites, check for app updates |
Profiles. Each person can have their own profile with separate favourites, history and resume points. A Kids profile only shows children's categories, and leaving it needs the parental PIN if one is set. Switch profile from the profile picture on Home or in Settings.
Adult content is kept off the Home screen and can be locked behind the PIN.
Start-up options (Settings → General):
- Open at start: Home, TV Guide or Live TV. Back still takes you to Home.
- Start Crush OTT when the device turns on.
- Return to Crush OTT after the device wakes up from sleep.
- Start with the last channel (Settings → Playback): the app skips the update screen and goes straight to the channel you watched last, full screen, while it updates in the background. Press Back to land on that channel in the TV Guide or Live TV, whichever you watched it from.
On NVIDIA Shield, Google TV and newer Fire TV models, turning on either automatic start asks you to allow "Display over other apps" so the app can open by itself.
Your subscription and getting help
Renewing. As your subscription nears its end, the app reminds you once a day and shows a QR code. Scan it with your phone to renew in your account area. You can also open it any time from Settings → General → Renew my subscription.
Report a problem. If a channel or title won't play, press Down while watching and choose Report, or use Settings → General → Report a problem. Pick what's wrong from the list. We receive the channel or title, the error and your device details automatically, and a support ticket is opened on your account, so you don't need to type anything.
Messages from us. Notices about maintenance or new features appear as a pop-up when the app opens, or as a line along the bottom of the Home screen.
Contact support: support@crushiptv.shop
Common questions
Will Crush OTT replace my Crush Player app? No. They're separate apps. Crush Player stays installed and keeps working; you can use either.
Do I need a new login? No. Use the same username and password you use now.
Does it use an extra connection? Only one at a time, like any player. Multi-view uses a separate line for each extra screen, with the logins of your other devices (see Multi-view).
What does the app send to Crush? While it's open, the app checks in about once a minute with your username, device model, app version and what's playing, so we can help when something goes wrong. We also see your internet (IP) address. Nothing else on your device is read.
A channel won't play. Wait a few seconds; the app retries by itself. If it still won't play, try another channel to check your internet, then use Report so we can look at it.
The TV guide is empty or out of date. Go to Settings → Updates and TV guide → Update TV guide now.
Things look out of date or a picture is wrong. Use Settings → General → Clear cache, then let the app reload.
Voice search doesn't respond. Allow the microphone when asked. If you said no by mistake, turn it on in your device's settings under Apps → Crush OTT → Permissions.
Something else? Email support@crushiptv.shop.
